Billing & credits#
One account works across every add-on: one credit balance, one bill. Payments are handled by Paddle.com, our Merchant of Record, which takes care of tax, receipts and refunds. We never see your card number.
What uses credits#
| Action | Credits |
|---|---|
| Read one invoice (ParseSheet, up to 10 pages) | 1 |
| Read one statement page (BankStmt) | 1 per page |
| Translate 25 cells into one language (LocaleSheet) | 1 |
| Overnight translation, 50 cells into one language | 1 |
| Scan one contract (ContractSentinel) | 2 |
| Draft one cancellation or price-review email | 1 |
| AI summary and speaker notes for one deck (SlideSync) | 2 |
These are free: re-running a file that's already in your sheet, recurring-charge detection, transfer matching, exports, ContractSentinel alerts, TimeSheet scans and SlideSync decks without the AI summary.
Free credits#
New accounts get free credits the first time they run a paid action. Company domains share a limited number of free grants, so a team can try the add-ons without everyone needing a separate trial.
Plans, packs and the Suite Pass#
- Plans are monthly subscriptions per add-on and include a monthly credit allowance (for example BankStmt AI: 400 pages a month).
- Credit packs are one-time top-ups from $10.
- The Suite Pass ($49/month) unlocks all six add-ons for up to 10 people in one company domain, with fair-use credits.
See Pricing for current prices. Prices may be shown in your local currency.
Buying or topping up#
- In the add-on sidebar, click Top up.
- Choose a plan or pack and click Open checkout. A secure Paddle checkout opens in a new window on our site.
- Pay. Credits appear in the sidebar within a minute; the window closes by itself.
If nothing appears after a few minutes, close and reopen the sidebar. If the balance still hasn't changed, email support with your receipt number.
If a request fails#
You're never charged for work that didn't happen. If a file can't be read or the AI service fails, the credits for that request are returned automatically and the sidebar says You weren't charged. Retrying the same file doesn't charge twice.
Pause, change or cancel#
Click Manage billing in the sidebar to open Paddle's customer portal. From there you can update your card, download receipts, pause a subscription (useful for seasonal work like tax preparation) or cancel. Cancelling keeps your plan until the end of the period you've paid for.
Refunds#
Refunds are handled under Paddle's buyer terms. Credits bought with a refunded payment are removed from your balance. A chargeback puts the account on hold until it's resolved; contact support if that happens by mistake.
Bring your own Gemini key (paid plans)#
On a paid plan you can use your own Google Gemini API key instead of credits for AI features. Open Earn credits & settings → Your own Gemini API key. The key is stored encrypted on our server, never in your sheet. Use a key on a paid Google tier: free-tier keys may let Google use requests for training, and aren't allowed for users in the EEA, UK or Switzerland.
Earning credits#
- Referrals: share your referral code from the sidebar. The person you refer gets credits straight away; you get credits when they make their first purchase.
- Feedback: send written feedback from the sidebar once to get credits.
Marketplace reviews are always welcome but never rewarded: Google's policy doesn't allow incentivized reviews.